Our Armanino Consulting Dynamics Help Desk Support is supplemental to the product support provided by Microsoft and your assigned Armanino Consulting client account manager. Our Microsoft Help Desk services include:
Dynamics AX
Dynamics GP
Dynamics CRM
To quickly and efficiently diagnose and resolve your issue(s), we leverage an instant remote access tool to ‘screen share’ your desktop along with you. Help Desk support is billed on a time and material basis at our current hourly rates for the resource(s) engaged.
Access to the Help Desk (and spend) can be controlled via an authorized user list you provide to us and/or by defining a "not to exceed revenue threshold per incident". Incidents with an estimate to resolve exceeding the predefined threshold (e.g. typically 4-8 hours of work) then require explicit approval from a designated client resource in order for Armanino Consulting to proceed. This controls your support costs as desired and avoids any unexpected surprises.
Client-specific, fixed fee support projects can also be arranged to provide ad hoc or dedicated, recurring part-time application product functional, technical, administrative, operational and/or IT services to ensure we best meet your needs.
We invite you to contact us to arrange a Dynamics Help Desk support arrangement for your company!